Accounts and Billing FAQ

How will I be billed by HostingDuo.com?	How can I upgrade or downgrade my account?
What happens if my credit card is rejected?	How can I cancel my account?
	Any other Questions?

How will I be billed by HostingDuo.com?

Your credit card will be automatically billed 1 month from the day that you originally opened your account with us. So if you opened your account on the 5th of the month, billing will take place around the 5th of each month, with automatic recurring payments from your credit card. We only accept credit card payments from a valid credit card, through our credit card processing partner, PayPal.com. If you pay by check or money order, it needs to clear the bank before the due date or your account may be suspended.

How can I upgrade or downgrade my account?

You can upgrade or downgrade your account easily. Just choose the Plan level that you'd like to upgrade or downgrade to, and place a new order. This will create a new payment with Paypal. Then goto your PayPal account and cancel the subscription for the first account. There is no interruption to your hosting services during this upgrade, if you follow that order.

Please note - If you open your original account on the 5th of the month and you want to upgrade on a day between billings. We will credit your account for the amount of the original account that you did not use. Your billing cycle will then change to the date of the new order. You will be upgraded at the time of your upgrade request.

For a downgrade - If you open your Plan 2 account on the 5th of the month and you want to downgrade to Plan 1. We will then edit your current recurring transaction from Plan 2 to Plan 1. You will then be billed the Plan 1 fee on the 5th of next month, yet you will downgraded at the time of your request. We cannot do partial refunds for this account downgrade.

Your credit card is billed every month for the amount of your plan etc. If an unsuccessful attempt to bill your credit card is made, the system will email you and let you know that we will try to bill your credit card in 5 days time.

Then another attempt is made to bill your credit card. If this attempt is unsuccessful, then the system will email you again and let you know that we couldn't bill your credit card and the system will try again in 5 days time.

A third attempt to bill your credit card will then be made. If this is still unsuccessful, then you will receive an email saying that we couldn't bill your credit card and your PayPal.com order number has been removed from the recurring database.

At this point I receive an email from PayPal.com informing me that your PayPal account has been removed from the recurring database. I will then contact you via email and ask you to recreate your account by completing a new PayPal order.

A $10.00 one-time setup fee will be charged to this order too. This fee is there because it takes us approximately 15 to 20 minutes to process these accounts that are removed by PayPal.

IMPORTANT - If we do not receive a reply within 48 hours, your account will then suspended until we receive payment and then your account will be unsuspended.

We are human and realise that folks might run into difficulties with their payment from time to time. If you let us know that you're having some difficulties and work with us, we won't suspend your account. Work with us and keep us informed and we'll work with you.

To cancel your account, please submit a ticket to the Helpdesk with the following information -

(1). Your domain name.

(2). A copy of your welcome email with all your account details.

We will then stop your account and delete all files in your account. If you cannot provide us with the above information, we will not delete that account, for obvious security reasons.

IMPORTANT NOTE: Make 100% sure that you have copies of all your files before you submit a request for us to cancel your account. As soon as you submit your request to cancel your account, we stop the recurring transactions from PayPal.com and then delete your account from the server you're on.

Please don't contact PayPal.com for support regarding your payments unless you are %100 clear as to what to do. They tend to take a heavy handed approach and really don't have the time to troubleshoot issues with your account. Payment issues can be complex and we make sure we spend the time to troubleshoot your issue with you, to your total satisfaction. Please route ALL billing issues through us through the Helpdesk and we'll troubleshoot and resolve the issue for you.

If you have any other Questions, please contact the Help Desk .IMPORTANT - If you have changed your email address, please also open a ticket at the Helpdesk, and let us know your new email address. We will also need to update our client database with that new email address.